Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others（振奋人心） 阿里云 lit azw3 txt pdf caj 下载 在线

　　WHEN IT COMES TO MOTIVATING PEOPLE to higher standards of performance，nothing-not even money-works as powerfidly as the recognition of individual effort and achievement.And yet this"soft"leadership skill is one many leaders find hardest to command.In this work,the best.selling authors of The Leadership Challenge delve deeply into the artofencour-agement and reveal the practices and techniques exceptional leaders use to inspire extraordinary performance in others.Charged with real-world examples，practical ideas，and expert advice，Encouraging the Heartis your guide to mastering one ofthe most important elements of exemplary leadership.

“Beyondtheterrific storiesand examples，EncouragingtheHeartis awonderful tool for creating a workforce that cares.In today's economy of job—hopping and nanosecond loyalty,call anything be more valuable?”

——patrick Lencioni,author,TheFiveDysfuncti*** ofa Team,and president，The Table Group

“KouzesandPosnerhavedoneit again.Encouraging　Heartisaninsightful，easy-to—read　book that shows modern leaders how to foster pride，courage，hope，ownership，and achievement.It's a wonderful mix of　research findings and practical observati*** drawn from the uthors'extensive experience with leaders.”

　　　　——William C.Byham,Ph.D.,president and CEO，Development Dimensi*** International

Introduction

PART ONE

1 The Heart of Leadership

2 The Seven Essentials of Encouraging

3 The Encouragement Index

PART TWO

4 The First Essential: Set Clear Standards

5 The Second Essential: Expect the Best

6 The Third Essential: Pay Attention

7 The Fourth Essential: Personalize Recognition

8 The Fifth Essential: Tell the Story

9 The Sixth Essential: Celebrate Together

10 The Seventh Essential: Set the Example

PART THREE

　11 Finding Your Voice

　12 150 Ways to Encourage the Heart

Notes

Acknowledgments

The Authors

Index

James M.Kouzesis chairman emeritus oftheTomPetersCompanyandanexecutivefellow at the Center for Innovation and Entrepreneurship at the Leavey School of Business，Santa Clara University.Barry Z.Posner is dean ofthe Leavey School ofBusiness and professor ofl

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All too often, *** acts of human kindness are often overlooked and under utilized by people in leadership roles. Advising mutual respect and recognition of accomplishments, Encouraging the Heart shows us how true leaders encourage and motivate those they work with by helping them find their voice and *** them feel like heroes. Recognized experts in the field of leadership, authors James Kouzes and Barry Posner show us that, through love, leaders can encourage, and indeed allow those around them to be their very best. Both practical and inspirational, Encouraging the Heart gives readers a thoughtful approach to motivating individuals within an ***anizational structure.

Read Chapter 3 or Chapter 12, or see The Encouragement Index.

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激励人心:提升领导力的必要途径(白金版)