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A massive disconnect exists between c***umers and providers today. C***umers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources. Computers, cars, and even big-box retail sites promise to solve our every need. So why aren't c***umers any happier? Because everything surrounding the process of obtaining and using all these products causes us frustration and disappointment. Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every in***ction with help lines, *** centers, or any ***anization providing service is marked with wasted time and extra hassle? And who among us hasn't spent countless hours in the waiting room at the doctor's office, or driven away from the mechanic only to have the "fix engine" light go on?In their bestselling business classic "Lean Thinking, " James Womack and Daniel Jones introduced the world to the principles of "lean production" -- principles for eliminating waste during production. Now, in "Lean Soluti***, " the authors establish the groundbreaking principles of "lean c***umption, " showing companies how to eliminate inefficiency during c***umption.The problem is neither that companies don't care nor that the people trying to fix our broken products are inept. Rather, it's that few companies today see c***umption as a process -- a series of linked goods and services, all of which must occur seamlessly for the c***umer to be satisfied. Buying a home computer, for example, involves researching, purchasing, integrating, maintaining, upgrading, and, ultimately, replacing it. In this landmark new book, James Womack and Daniel Jones dec***truct this broken producer-c***umer model and show businesses how to repair it. Across all industries, companies that apply the principles of lean c***umption will learn how to provide the full value c***umers desire from products without wasting time or effort -- theirs or the c***umers' -- and as a result these companies will be more profitable and competitive."Lean Soluti***" is full of surprising success stories: Fujitsu, a leading service company for technology, has transformed the way call centers solve problems -- learning how to eliminate the underlying cause of current problems rather than fixing them again and again. An extremely successful car dealership has adopted lean principles to streamline its business, *** for dramatically reduced wait time, fewer return trips, and greater satisfaction for customers -- and a far more lucrative enterprise."Lean Soluti***" will inspire managers to take the first steps toward perfecting their company's process of giving c***umers what they really want.

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A massive disconnect exists between c***umers and providers today. C***umers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources. Computers, cars, and even big-box retail sites promise to solve our every need. So why aren't c***umers any happier? Because everything surrounding the process of obtaining and using all these products causes us frustration and disappointment. Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every in***ction with help lines, *** centers, or any ***anization providing service is marked with wasted time and extra hassle? And who among us hasn't spent countless hours in the waiting room at the doctor's office, or driven away from the mechanic only to have the "fix engine" light go on?In their bestselling business classic "Lean Thinking, " James Womack and Daniel Jones introduced the world to the principles of "lean production" -- principles for eliminating waste during production. Now, in "Lean Soluti***, " the authors establish the groundbreaking principles of "lean c***umption, " showing companies how to eliminate inefficiency during c***umption.The problem is neither that companies don't care nor that the people trying to fix our broken products are inept. Rather, it's that few companies today see c***umption as a process -- a series of linked goods and services, all of which must occur seamlessly for the c***umer to be satisfied. Buying a home computer, for example, involves researching, purchasing, integrating, maintaining, upgrading, and, ultimately, replacing it. In this landmark new book, James Womack and Daniel Jones dec***truct this broken producer-c***umer model and show businesses how to repair it. Across all industries, companies that apply the principles of lean c***umption will learn how to provide the full value c***umers desire from products without wasting time or effort -- theirs or the c***umers' -- and as a result these companies will be more profitable and competitive."Lean Soluti***" is full of surprising success stories: Fujitsu, a leading service company for technology, has transformed the way call centers solve problems -- learning how to eliminate the underlying cause of current problems rather than fixing them again and again. An extremely successful car dealership has adopted lean principles to streamline its business, *** for dramatically reduced wait time, fewer return trips, and greater satisfaction for customers -- and a far more lucrative enterprise."Lean Soluti***" will inspire managers to take the first steps toward perfecting their company's process of giving c***umers what they really want.